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Important Notice Regarding Tariffs, Pricing, and Inventory

Due to ongoing tariff impacts and supply chain volatility — particularly with many promotional products being manufactured in China — pricing and inventory availability can fluctuate unexpectedly. While we strive to honor quoted prices, we cannot always foresee changes from our suppliers. In rare cases, pricing may even change after a purchase order (PO) is submitted, especially if stock runs out and must be replenished at higher costs.

We ask our customers to be prepared for some flexibility if these situations arise. In the event of price or availability changes, we will offer the following options:

  1. Suggest a comparable item from a different supplier at a similar price point.
  2. Adjust the quantity ordered to help stay within your original budget.
  3. Select a different item that fits your budget and event needs.

If none of these solutions are acceptable, we reserve the right to cancel the order. In that case, a refund will be issued via company check for the full order amount, minus a 3% credit card processing fee if the original payment was made by credit card.

We appreciate your understanding and partnership as we work through a global market that continues to shift rapidly. Our team is committed to finding the best possible solutions to help you meet your event deadlines and promotional goals.

Terms and Conditions


By placing an order, you agree to be bound by the following terms and conditions.


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1. Pricing and Payment


Pricing: All goods are billed at current published prices at the time of order placement. Shipping charges are additional unless specified otherwise. Sales tax and export fees, if applicable, will be added to the invoice.


Payment: All orders must be paid in full at checkout. No additional payment terms are available.


2. Order Placement, Review, and Artwork Submission


Order and Artwork Submission: Orders and artwork must be submitted together. Low-resolution or incomplete artwork delays production. By submitting artwork, the customer warrants that all materials are lawful, accurate, and free of third-party infringements.


Order Review: It is the customer’s responsibility to review their order for accuracy before finalizing checkout, including verifying items, quantities, and any personalization or custom details. Pro-File Marketing is not liable for errors in information submitted by the customer.


Order Deadlines: Apparel orders must be placed by 3 PM on the 10th or 25th of each month to be included in the upcoming shipment. Orders without apparel will ship within 2-3 business days.


3. Stock and Production Variability


In-Stock vs. Decorated-on-Demand Items: While some items are kept in stock, others are decorated on demand, which may extend the lead time. We strive to ship all items as soon as possible and will notify you promptly if any delays are expected. Lead times may vary depending on stock availability and production requirements.


4. Custom Apparel and Product Variations


Non-Returnable Custom Apparel: Custom apparel is non-returnable. Customers are advised to verify all measurements and sizing information before ordering, as minor variations in color, texture, or fit due to manufacturing are normal and are not grounds for return.


Product Variations: Products may vary slightly between batches. Colors and engravings on natural materials may differ due to inherent characteristics. For precise color matching, refer to a physical Pantone® book.


5. Production, Rush Orders, and Turnaround Time


Standard Production Times: Some items are decorated on demand and may require up to 10 business days for production plus shipping time. For time-sensitive orders, please contact us to discuss rush handling options.


Rush Orders: Expedited orders may incur additional fees and begin processing only after full prepayment and artwork approval. Rush orders are subject to stock availability and other potential limitations.


Performance and Delays: Estimated shipping dates are provided at the time of order and are subject to material availability and shipping conditions. Pro-File Marketing is not responsible for delays due to unforeseen events, including natural disasters, supply chain disruptions, or carrier delays.


Production Cut-Off Times:  Please note that production cut-off times vary depending on the factory fulfilling your order. While many of our production partners observe a 9:00 AM or 12:00 PM Pacific Time cut-off, some factories are located in other time zones, such as the East Coast, which may result in an earlier cut-off time.

Orders placed after the applicable cut-off time will be processed the next business day. This may affect your turnaround time by adding an extra production day.

Example:

If an order with a 3-business-day production lead time is placed at 1:00 PM Pacific Time on a Monday (after the cut-off), production will begin on Wednesday. The third production day would then be Friday. Please note, transit/shipping time is not included in production time estimates.

If your order is time-sensitive or needed for a specific event, we strongly recommend contacting our team before placing your order to ensure we can meet your deadline.


6. Shipping, Delivery, and Liability


Shipping Services: We use USPS and UPS Ground. Ground shipping typically takes 1-5 business days based on the destination. Shipping times vary by item and factory location.


Order Tracking: You will receive tracking information once your order ships. Pro-File Marketing is not liable for shipments once delivered by the carrier. Residential deliveries default to no signature required unless specified otherwise (additional fee applies).


Lost or Delayed Packages: Pro-File Marketing is not responsible for delayed or lost packages. We will work with carriers to resolve claims, and replacements or refunds will be issued once the carrier accepts and covers the loss.


Damaged Shipments: Inspect orders upon receipt. Damaged items must be reported within 2 days, including detailed photos, to initiate a claim with the carrier.


Carrier Address Corrections and Fees: If a carrier corrects an address due to incomplete information, a $22.00 fee per tracking number may be assessed. Return package fees for undeliverable items are $22.00 per box for UPS and $21.00 per box for FedEx.


7. Product Issues, Cancellations, and Returns


Cancellations: Orders cannot be canceled once in production or in transit. Cancellations before production may incur a restocking fee of up to 30%.


Defective Products: Factory defects must be reported within 2 business days of receipt. Custom products are non-returnable unless a defect is identified. Approved refunds for credit card payments will reflect the purchase amount less a 3% transaction fee.


Returns for Custom Products: Custom and print-on-demand products are non-refundable and may only be exchanged if a defect is identified. Customers are responsible for return shipping costs for defective items.


8. Limitations on Liability


Pro-File Marketing’s liability for any order is limited to the amount paid by the customer. We are not liable for indirect or consequential damages, such as lost profits, arising from order issues, delays, or production variations. Customers assume responsibility for any additional costs, losses, or damages arising from order submission or processing errors outside of Pro-File Marketing’s direct control.


9. Digital Representation of Products and Proofs


Digital Proofs for custom orders: While we strive to match digital proofs to final products, minor variations in style, color, and scale may occur. For precise color matching, refer to a Pantone® book.


10. No Product Samples Provided


Samples: Please note that we do not provide product samples prior to order fulfillment. Product details and specifications are available on our website to assist with purchasing decisions.


11. Intellectual Property and Logo Use


Logo and Trademark Use: Pro-File Marketing may use customer-provided logos or trademarks solely for the purpose of fulfilling orders. The use of these logos does not imply any endorsement or affiliation with Pro-File Marketing or Fiesta Auto Insurance. Customers must confirm that they hold all rights to use any logos, images, or designs they submit for printing.


12. Communication on Stock and Material Availability


Backordered Items: Customers will be promptly notified if any item in their order is out of stock or backordered, allowing the customer to adjust the order as necessary. Orders containing backordered items may be delayed until all items are available.


13. Governing Law


Jurisdiction: These terms and conditions are governed by the laws of the State of Nevada, without regard to its conflict of law principles. Any disputes arising from orders placed with Pro-File Marketing will be subject to the exclusive jurisdiction of the courts in Nevada.


14. Entire Agreement


Complete Agreement: These terms, along with any specific agreements or quotations provided by Pro-File Marketing, constitute the entire agreement governing your purchase and supersede any conflicting terms provided by the customer. This Agreement may only be modified in writing signed by both parties.


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For further assistance or questions about your order, please contact Pro-File Marketing customer service. Thank you for choosing the Fiesta Auto Insurance Corporate Store.